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FREQUENTLY ASKED QUESTION
Your Questions Answered.
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How can I get Omegaden's lab form?You may request a hardcopy booklet from us or download it from our 'SEND A CASE' page.
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Do you accept digital dental impressions or physical impressions only?We happily accept both! Visit our 'SEND A CASE' page to learn more.
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Do you offer delivery and courier services?We pick up and deliver in Klang Valley and most of Selangor. For further areas, we use courier services. Contact us to confirm pickup availability!
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What's your restoration turnaround time and warranty?You may check our pricelist for estimated turnaround times based on materials. And every restoration comes with a 2-year warranty!
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Do you offer rush services for urgent cases?Yes, we offer rush services with an additional cost. Charges depend on case complexity.
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Do you offer custom abutments for implant restorations?Yes, we do! We offer various custom abutments. Contact us for further discussion.
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How do you ensure the quality of your restorations?Senior technicians perform quality checks at every stage to ensure top-notch results.
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How do you handle adjustments or remakes?In Klang Valley and most of Selangor, we collect adjustments within 24 hours. Outstation clients need to courier the case back to us.
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What is the best way to communicate case details and preferences?We have a dedicated customer service team that can communicate directly on all information related with the case.
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Do you provide technical support for case planning and troubleshooting?Absolutely, our customer support is well-trained to help with case planning and provide expert consultation to ensure the best solutions for your patients. We’re also available to help with shade-taking in your clinic or our lab if needed.
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How do you keep up with the latest advancements in dental technology?We conduct in-house training for our technicians and collaborate with industry experts. Additionally, we actively participate in regional trade shows to stay up-to-date with the latest technological advancements and techniques.
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Do you offer flexible payment options?We offer a strict 30-day credit term. Note that overdue payments may affect service continuity.
WHAT OUR CLIENTS SAY
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