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FREQUENTLY ASKED QUESTION

Your Questions Answered.

  • How can I get Omegaden's lab form?
    You may request a hardcopy booklet from us or download it from our 'SEND A CASE' page.
  • Do you accept digital dental impressions or physical impressions only?
    We happily accept both! Visit our 'SEND A CASE' page to learn more.
  • Do you offer delivery and courier services?
    We pick up and deliver in Klang Valley and most of Selangor. For further areas, we use courier services. Contact us to confirm pickup availability!
  • What's your restoration turnaround time and warranty?
    You may check our pricelist for estimated turnaround times based on materials. And every restoration comes with a 2-year warranty!
  • Do you offer rush services for urgent cases?
    Yes, we offer rush services with an additional cost. Charges depend on case complexity.
  • Do you offer custom abutments for implant restorations?
    Yes, we do! We offer various custom abutments. Contact us for further discussion.
  • How do you ensure the quality of your restorations?
    Senior technicians perform quality checks at every stage to ensure top-notch results.
  • How do you handle adjustments or remakes?
    In Klang Valley and most of Selangor, we collect adjustments within 24 hours. Outstation clients need to courier the case back to us.
  • What is the best way to communicate case details and preferences?
    We have a dedicated customer service team that can communicate directly on all information related with the case.
  • Do you provide technical support for case planning and troubleshooting?
    Absolutely, our customer support is well-trained to help with case planning and provide expert consultation to ensure the best solutions for your patients. We’re also available to help with shade-taking in your clinic or our lab if needed.
  • How do you keep up with the latest advancements in dental technology?
    We conduct in-house training for our technicians and collaborate with industry experts. Additionally, we actively participate in regional trade shows to stay up-to-date with the latest technological advancements and techniques.
  • Do you offer flexible payment options?
    We offer a strict 30-day credit term. Note that overdue payments may affect service continuity.

WHAT OUR CLIENTS SAY

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