Let us handle the logistics — there’s no cost to you for this arrangement!

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​Before requesting, please take note of the following:

• The soonest collection date is the next working day after your request.

• Requests Timing Reference:

  • Submit before 3 PM → It will be processed the same day, collection next working day.

  • Submit after 3 PM → It will be processed the next working day, collection working day after.

• We understand that plans may change after a request is sent — such as patient rescheduling, impression retakes, or the case unexpectedly becoming not ready to be couriered.

  • If that happens, please inform us in time to cancel before the courier reaches your clinic.

  • Repeated no-shows without notice may result in the suspension of this service.

 

Ready to proceed? Follow these steps!

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1. Pack your case:

• Include all impressions, necessary items, and a completed Lab Form.

• Use proper packaging (eg. sealed box with bubble wrap) to prevent damage.

• Ensure parcel that meets the following size requirements:

  • ​Min. : L 14cm × W 9cm / Max.: L + W + H ≤ 250cm

2. Fill out the Request Form.​​

3. We’ll confirm your request by sending you the consignment note via WhatsApp/ E-mail.

4. After receiving the consignment note:

• With printer: Print and paste the consignment note securely on the parcel.

• Without printer: Clearly write the following details on the parcel.

  • Consignment Note Tracking ID

  • Clinic Name

  • Clinic Contact

• Ensure there is no old or unrelated consignment note on the parcel.

• Ensure the parcel is tightly sealed with tape, and the consignment note is firmly affixed.

  • Reminder: A loose or missing consignment note may result in a lost or untraceable parcel.​

5. Our courier partner will reach out to confirm the collection.​​​

​6. Completed cases will be couriered back to you upon completion.

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1. If you prefer to use your own trusted courier partner, you are welcome to do so!

2. Please pack your case securely with all impressions, necessary items, and a completed Lab Form.

3. Arrange for a courier to deliver the new case to us at:

• 10, Jalan BK9/2, Bandar Kinrara, 47180 Puchong, Selangor.

• Please note that the courier fee to send the case to us will be borne by your clinic.​​

4. Completed cases will be couriered back to you upon completion.

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